Booked a lot on September 21, 2023 for November 1st. I received an email for the confirmation of the deposit. I called on October 25, 2023 to cancel the reservation as we were no longer going to be in the state at the time of the reservation. I spoke with the customer service lady who told me she would speak with the manager, Becky. They then called to tell me per the cancellation policy they sent me in the confirmation email that it was a forfeiture of the deposit. I had Becky send me the email as I could not find it while driving. The original email they sent versus the “refurbished” email Becky sent state two completely different things. I have called around 20 times and no one will answer. I have emailed the original email to show where the cancellation policy has been reworded. I have left voicemails and no response. I’m out of $250. Hopefully I can save other people from giving these frauds any money with this review. You have been warned.