Sun Outdoors North Moab
P
Reviewed Sep. 16, 2020

Simply awful

Awful experience! 20 Hours priori to my arrival they send me an email stating about some of the inconvenience that I could have, fine, what is done is done! Once there they escort me to my spot, a car is parked there and I have to wait 20 minutes, fine, no big deal. He place is literally a construction site, with heavy machineries, pipes, dust and trenches. My sewage hookup is taken by the neighbor, the grill and the table are missing and the space is so tight I can’t even open the awning, fine, I ask for help but nothing happen for the following 45 minutes. So I just decide to find my own solution, I move into a free spot and I communicate it to the guy, and guess what? Now “help” arrives! The owners (lady, gentlemen and their son) they try to find a solution trying to justify themselves but I si ply remark them that I’m not moving, I needed help before! In all this internet doesn’t work! Zero, zilch, nada: “oh they cut the cable while digging” what a joke, and they obviously wait last second to tell you, zero communication. I finally setlle but of course I’m not happy of the whole scenario and I decide to stay just 2 nights instead than 3, so I ask a refund (they claim instead they gave me a refund for my inconvenience). During the day guess what? Water is missing, shut down because of the works in progress, which could be understandable, but is not acceptable the lack of communication, no one said anything, not even a posted sign! I complain and water come back after another 45 minutes. It doesn’t finish here. 2 rv arrives at 10.30 pm, fine, I actually even helps the group of people with hookups. At 11pm they started bbq, and having loud conversations till past midnight, obviously no one in the property there to let notice the happy group about proper behavior. The morning finally comes, 7am and I can’t wait to leave, but guess what? Water is missing again, I simply ask how long it will take and I get a “5 minutes” answer, the property tells me “they don’t tell us what they do” (can you imagine?what a joke ) 1 hour passed by and I’m fed up, I can’t leave because I can’t take a shower and I can’t dump my tanks, I’m. Ask ally hostage. Im pretty upset and so my is neighbor and other customers too. I go and try to be heard, things escalated, with the owner getting pissed off because I simply tell them how everything is a joke, he even try to get aggressive and physical “inviting” me to go to his house to confront him (what a genius), I simply shout at him that I’m there waiting for him! The fun part is not done, he actually call the police on me, seriously, what a joke (he is a joke and his place) police officer came and we had a civilized discussion explaining to him what happened ed, even himself told me “he should have just closed his section where are working”. But being greedy doesn’t let you think, and that’s the result. Those people should have a communication class because they are very poor at it, they lack of critical thinking and problem solving. They should have closed the whole section, dust is everywhere, noise from machines is constant, it’s everything but a vacation! No one told us prior the arrival about the real situation, about internet and about intermittent water. They just send you an email the day before, you can read also other reviews to confirm that, (such smartass) when hey could have sent it at the moment of reservation. Can’t wait to see if they reply and how they reply. I don’t recommend this place to anyone, at all! I work in hospitality and I travel a lot, all over the world (probably he owner should too in order to understand what customer satisfaction means) and I’ve never seen a place so unorganized, badly conducted and in such conditions! A disaster