I have tried several times to book here but the moved me around, upgraded my campsite without speaking to me. When I did speak to the staff, they continuously put me on hold. They were less interested in speaking to me than whomever was in the office. I understand that sometimes they are busy checking in new people but he had back up staff there assisting. When the site was corrected, I let him know of the hassles I've had trying to get a site (calmly, not like a crazy mean person), he stated that maybe I'd like to cancel. So I did. I'm really disappointed as I've heard this is a nice resort.