Had reservations for two nights. Due to unprecedented bad weather we wanted to see if it was possible to move to another later date. Left phone messages, emails, website messages for two days. Never got a call back. Reservation came and went without being able to use it. I would have completely accepted if we were told that the cancellation policy was that no refund was available and we could not reschedule, but to simply be ignored and have no response was frustrating and meant we had to wait multiple extra days before we could try to look for other options. Unless you are 100% certain you will use a reservation at this site, I would advise to go elsewhere as they will never call you back if you want to make any changes.