We booked a tent plot for two days in advance, once we set up camp though the weather report said 30% chance of rain it proceeded to rain nonstop all night long. Our tent leaked horribly bad and it was evident with the forecast we would not last another day in the tent. We had to pack up and leave. KOA was not sympathetic to us at all. In fact when I called to ask questions I was ignored on the phone then disconnected. We were packed up and checked out by the check out time and they refused to refund us for a night. There were plenty of spots open so it's not as though they would have been loosing money. Not only that but we bought$25.00 worth of firewood that was in plastic that we could not use because of the non-stop rain. They would not take it back for a refund. Then oddly advised us to take it if we wanted to, knowing firewood is not to be transported. We left the unopened firewood at the campsite which I'm sure they were able to resell. All in all we spent about$140.00 for one night of camping where we were stuck inside of our leaking tent. Never again will we ever stay at another KOA camp.