My family planned a trip here, including our camper and 2 others. (3 sites total). Our camper needed work done and due to an unexpected sudden death in the family, taking the camper to be worked on 2 weeks prior to our planned visit was our only option. We called and explained the situation we were in and was spoken to VERY rudely. And was not able to get any of our money back. If there’s a possibility that you may have an unplanned death in the family that may complicate your trip, don’t book with them! We will NEVER plan another trip here!!