We were told to call an hour before arriving when I made reservations the day before. The gal was carrying on other conversations so it made things a bit muddled. They wanted to know the kids ages, my dogs and their breeds. I felt this was a bit much information required to share, but that's IMO. I called an hour before while passing through Billings and it was a very short call, once again she was also talking to someone else. When we arrived, I was waiting to figure out which site "package" to get but wasn't asked. My card was ran and it came out quite a bit higher than the website lists, so expect 10-12$ more. Upon walking in the office, there wasn't much room to move around between all the gift shop items. I'm not sure if it's under construction but it had a strange smell, maybe cat boxes, or very similar. The map was easy to read, there are bathrooms and showers on site. Fairly clean but not much privacy as the doors are all shower curtains including the bathroom "doors". Laundry facility was clean but a small space with a handful of machines , it's nice that it's available 24/7 according to the website. Pads mostly seem to be a dirt/gravel mix but mostly level. Our spot looked as though it was recently leveled. The numbers are mostly missing from the spaces up front. I wouldn't stay again unless I absolutely needed to.