Springfield - Route 66 KOA
T
Reviewed Apr. 25, 2022

Rude, not kind or caring at all

We booked this site online the day before check in because it seemed to have decent reviews and would suit our needs for one night. After front tire blow out that we ended up on the side of the road for 7 hours with, amidst tornado warnings and severe winds, a severed hydraulic line and body damage, on the road the day of check in, we called for a late check in. Knowing we were going to be there late and needing repairs I went online to reserve a second night so we could stay over. We ended up arriving at around 2 am. The site seemed ok for the night. The spots were narrow and the trees tight for a Class A Motorhome, and the sites were potholed but we couldn’t level anyway because of our road mishap. Then the train started going by at all hours of the night and morning blowing it’s horn, was very difficult to sleep. When we woke up around 10:30 am, we called the office to make sure that we didn’t have to move. The host or employee we spoke to was not able to find our reservation and didn’t care at all to help us. We had let them know what happened on the road and she didn’t even care or pretend to offer a “glad you were safe” or anything. She “could fit us into a 30 amp” but that wasn’t going to work for us with our rig we needed 50 amps. We then walked over to the office to show them the check in email and screenshots of the reservation. They really didn’t care at all to help us. They were very cold and uncaring and didn’t even pretend to be concerned about helping. They obviously just wanted us to leave which We asked for other parks and they “didn’t really know”.

We ended up calling another park 10 miles away and they got us a spot right away, before check in and ended up being the nicest kindest people you could want to know.

Site11
Month of VisitMay