We had a trip planned here for during the summer. Unfortunately, we were caught in the Arkansas 3.5 inch hail and wind storms. Our truck is severely damaged along with damage to the Camper. The truck has to go in for repairs which will take a while. I called to explain this. The lady that answered the phone was nice. I asked if management could make an exception and refund my payment. I was not canceling because I wanted, I was canceling because I would not be able to go due to the storm damage. Management repeated over and over the cancellation policy. I advised she lacked empathy. Again, she repeated"the cancellation rules". They kept half of my money...around$300.00 because I was canceling. The other parks I was scheduled for understood and gave 100% of my money back. This park is about the black-and-white contract with zero human touch or empathy. You will see other posts where they keep the money from others when the cancellation is beyond their control.