Where customer service and business sense go to die
EDIT: Astonishingly hostile, shrill, and unprofessional phone call received at 11:30am on 6/12. Owner/manager (?) called about "nasty" reviews and "slander" (note: nothing above is "slanderous"...just because someone doesn't like what you have to say about them, doesn't make it untrue).
Generally just confirmed my initial impression surrounding the lack of professionalism exhibited by this establishment. If they are willing to call someone up and, instead of try to address and rectify any misunderstanding are INSTEAD looking for a fight...clearly these folks are just a hot mess. DEFINITELY stay away.
Original review: "POLICY IS POLICY", even when it is detrimental to their business.
So unfortunate. I run an event that tries to support local businesses. We reserved and paid for 5 campsites one weekend, and referred a number of our vendor to this location as well.
Despite that, the campground would not hold reservations for the following weekend without full payment in advance. We asked them to hold it for three days and were told "policy is policy".
Also, apparently one of our campers taking their child to the comfort station in the rain, so they drove over. Apparently they had barely parked for a moment before somebody in a staff shirt came out berating them for parking there. At 2:00 a.m. Ridiculous. But again, apparently, "policy is policy", logic and business sense be damned.
Terrible way to treat a business looking to grow a relationship and not only paid for a number of sites, but directed campers there as well.