Encore Southern Palms
Reviewed Oct. 21, 2021

Rude staff

We stayed at this campground almost 2 months and decided to leave when the staff changed my reservation and charged my card without my permission and was very rude. We decided to extend our reservation for the month of October and so I paid 75% of the month rate and told them I would give the rest

 next week. Well the staff called to remind me I owed them 250$ and I told them I would be come up to pay the rest of the month on the 21st. And this would have us paid up until the 11th of November.. well the day before they canceled my reservation charged my card without my permission and then told me they were not extending my reservation because they didn't want to have to chase there money..now keep in mind you can pay weekly,  biweekly, or monthy so why did it matter to them when I paid the rest of the month ..How rude to treat a paying guest this way.. I felt humiliated and will never stay at the park again..Its not even a very nice park and the ants will chew your feet off if your not careful. The bathrooms need updating and the toilets are leaking and 2 of the 3 bathrooms have been closed the entire time I was there. for them to act some kinda way because I decided to pay the bill on 2 separate occasions is mind blowing.I can see if we were a leased permanent  resident but we were just visiting for a few months. Get over yourselves.

Site662
Month of VisitOctober