I had to cancel my reservation when my brakes failed on my travel trailer. I called 72 hours prior to my arrival date and the man who I spoke to said I would only be charged a $10 cancellation fee. In the end I was charged for the full stay ($140) because I had reserved a deluxe site. I had only reserved a deluxe site because the only options when I booked were either deluxe or by the highway. As an unemployed mom traveling with two young kids, I had to make the best choice for my family. Had they been upfront about the policy when I called, I would have rethought my plans, maybe tried harder to find a mechanic who could fix my brakes during the long July 4th holiday weekend.