Santa Cruz Redwoods RV Resort
Erin M.The Dyrt PRO User
Reviewed Feb. 19, 2024

Poor Customer Service

Would have given this spot 5 stars but their customer service is terrible. Due to the heavy rain, we had a catastrophic failure of our awning. Went and talked to them to find out if they had a mobile guy they could recommend. They were minimally helpful. Told us we could keep our rig parked there a couple days until we could get it repaired because they weren't booked for the week but we'd have to pay full price. Which is fair. We opted not to do so and worked all morning to get the awning secured and rolled out of there 15 minutes late. We promptly got a charge for late checkout. Definitely don't recommend! And I will be sure and let everyone I know what crummy customer service we received and that this place is best avoided.

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Month of VisitMarch