Made my reservation a couple days ago for a tent camping spot, but I have my Yukon set up as a sleeper currently. They informed me as I was checking in (it’s not listen on the site anywhere) that they don’t allow people sleeping in their cars. When I brought up that it wasn’t posted anywhere on the site and when I stayed in a KOA the night before and slept in my car, they worker informed me she wasn’t the manager so she couldn’t do anything about it. She was polite and was concerned about where I would be staying and offered to upgrade me to a cabin that I would have to pay for.
After emailing the owner, my deposit was refunded in a extremely timely manner