Worst imaginable experience.

Staking in the tent was almost impossible. Apart from sharp gravel for a base, it nearly seemed like concrete to get a stake in. After bending four thick, steel stakes to barely get them in the ground, a gust of wind blew the tent and pulled all of the stakes out. 

Not only is there zero option to request a refund, there is likely no recourse for paying me for wasting 1 1/2 hours at their site trying to set things up.

Someone has to be the worst in the industry. Clearly, that's their goal and they achieved it.