Magnolia Branch Wildlife Reserve
L
Reviewed Apr. 8, 2024

Worst customer service

Our family drove over an hour to fish here. Upon arriving at the gate, we weren’t even greeted. A older lady stood up and just stared at us with a mean look. After about a 30 second stare, she finally said“hi”. I said“hi”. Another 15 second stare and she said”can I help you?” Very rudely. I said“yes we’re here to fish”. She said“we’re closed”. I asked what time they close daily and mentioned that google says open 24hrs and their website doesn’t list hours and she said“4”. I said we drove an hour here and you don’t close for another 45 min can we just drive through and look around, it’s our first time here. She said well I’m not charging you. I said this place was recommended to me on Facebook-can we at least look around? She said“no we’re closed”. I said ok what’s the price? She said we’re closed. I said I understand what you’re saying but what is the price? She sat down and refused to answer me. We left. We probably won’t be back. I decided to check around to see their reviews and it seems this lady is rude to everyone. Why has she not been replaced? I believe her name is Tracy. I tried to find out who her boss was by calling and emailing. However, no one answers the phone and she told me via email she’s the supervisor. SHE NEEDS TO BE REPLACED! So many people complain about her!!

Month of VisitMay