Gold Brook Campground
Jeff & Steff’s Excellent Adventure
Reviewed May. 23, 2022

Horrible customer service and business practices!

I would give 0 stars if that were an option! Very bad business practices happening here. We booked a site at this campground over 6 months in advance. I should have known better when they required the entire amount up front instead of the normal deposit. I had to cancel my reservation 2 1/2 months prior to going, which is a very advance notice! I called the office and was told they would cancel my reservation and refund my $. Then the next day I received an email from the office stating that they do not refund any $ if the reservation was made over 90 days previously!!! What type of “rule” is this? They are refusing any sort of refund and it seems like they are “double dipping” by rebooking the sites after they have collected the money. This is no way to do business and we do not recommend dealing with a corrupt park like this. It cost us almost $300!