They require you to cancel 7 days prior to your trip. If you do not, they take your money and offer no refund. Not even hotels do this. I had a situation where my daughter wasn't going to go to her softball tournament(which was the reason I was staying at the campground). The team had to back out 3 days prior. I only made the reservation 4 days ago, tried to cancel, was informed they wouldn't give me my$ back. Basically, since I made the reservation 4 days prior to the trip, with their horrible policy, I couldn't EVER cancel and get my$ back. Customer service doesn't matter to these people. It's all about taking your$. I would recommend finding another place to camp. This was in Late September so not even peak season. We camped at Lake Sawyer RV Resort in a Travel Trailer.