To whom it may concern.

my family and I were guest at the Resort over Columbus Day weekend. We were at the Resort in October 2019 and remember how well it was kept up and clean and we looked forward to returning, not the case this weekend we were disappointed on how dirty, trashy and gloomy the Resort has become. Many of the long-term camping sites looked dirty and the trailers are not being kept up or maintained. Some sites had trash bags thrown around. The showers were dirty with bugs everywhere, definitely did not want to experience a shower in there.

Our family group had reserved three campsites and a chalet. We all had problems. When we made the reservations you ask, and we told you, the size of our campers. One was a large motorhome given a site which they could never fit and at luckily the office was open to make a change. Another camper was put in a site which was so small they could not use their awning and very close to their neighbor who were using their hook-ups, they too had to be moved. Your reservation personnel needs to be familiar with what size campers can go in what slots. It looks bad on you that they do not know the layout of the campground.

As for my site I was in #90. The site was un-level and uneven, a 15% incline, which I could not get the camper level. Sites all around me (89,91,92,93) were more level than what I had to deal with. With the incline issue I also had a sewage problem where the pipes were higher than the camper and I could not empty my tanks, water does not go up-hill. After the rain Saturday evening into Sunday we discovered the sewage line was clogged and we had the smell of sewage. There was trash and kids toys scattered around the site. I would also recommend that the fire pit be moved into site 90, right now it is in the middle of 89 and 90 and if used it could do damage to another camper or hurt someone in the process.

Since I could not dump on my site - because it was clogged I had to go to the dump station. Your pipe is 2-feet off the ground and was even with the camper so the sewage couldn’t go down and I had to get my mother to hold it so I could walk the lines up. This is not right, no one likes to deal with sewage. Suggest you cut the pipe down so sewage can go down in the pipe.

We also had family members staying in the Chalet and loved it, HOWEVER they mentioned how the water was brown and dirty and smelled so they were afraid of drinking it or taking a shower.

Needless to say we all were disappointed in our stay and remarked how much the Resort had declined and not been maintained which is sad because it used to be nice. We will not be returning and will not give a recommendation.