Good day- My name is John and my wife and I live in Dana, North Carolina... Just south of Asheville. Back in May, I had booked two(2) RV spots(one for us and one for dear friends coming in from California). I booked for a week, running from 5- 12 October, at a total(pre-paid) cost of$1,433. However, on Friday, 27 September(8 days before our trip), our region experienced Hurricane Helene. One hundred and twenty feet of our driveway was wiped out- totally washed away. The main road to our home was also washed away. Roads in and out of the area were destroyed and there were thousands of downed trees and power poles. The destruction was and remains hard to convey. We lost power and all communications for 13 days. We had no way in or out of our property for over a week. On Monday, 30 September, I was able to hike out to our local post office where I found I had one bar on my phone. I called family and friends, including the other couple that we were supposed to meet At the Firefly RV Resort. I explained the situation to them and asked them to call Firefly, cancel the reservation and,(given the circumstances) ask for a refund. The staff at Firefly were beyond rude and refused any consideration of a refund. When pressed on the matter by our friends, and stressing the dire conditions that all of North Carolina was facing, the Manager at Firefly told our friends the following-- and this is a direct quote:"Well, if the government would stop sending money to Ukraine, maybe they would have money to give to North Carolina." Enough said. I would strongly ask all conscientious RV-ers to BOYCOTT the Firefly RV Resort.