called on June 27th to reserve a cabin for 6, Saturday the 2nd- 4th, At first was told they had no cabins available about 15 min after I made the call John the owner calls me back to tell me they had a cabin that was a 2 room available for theses dates and it was 100 per night and would sleep 6. I said we would like to reserve it. After hanging up called to inform my husband that we got a cabin then remember that I forgot to see if dogs were allowed, so I had to call back to make sure cause I can’t leave my fur babies. When I called it was a young girl that answered and said yes dogs were allowed and proceeded to talk about her 2 little puppies that were in the office with her. When packing and getting everything we needed together on Friday the day before we left we called to make sure the cabin had bedding and towels etc.. the young girl said yes. We get to sparrow resort on Saturday afternoon 2 young girls checked us in gave me a key pointed us in the direction of the cabin we pulled up to a cabin unloading all our stuff and unpacked was at this 2 bedroom cabin for approximately 2hours when John the owner came to this cabin told us we was at the wrong cabin I told them the key unlocked it. They said this was not cabin 2 and the people that reserved it would be up later so we gathered our things and moved to the cabin they said was ours that was next door. OH MY WAS WE LET DOWN. Mind you we have 2adult children myself and husband and 2 teenagers and 4 dogs they put us in a concrete prison that had missing curtains holes around the air conditioning window unit It was dirty holes in the walls. One king size bed a chair and a futon couch one room box. Bedding on bed only with a dirty comforter. For$100 a night not including the float trip. We were let down but determined to make the best of this we went to the store and bought bedding and towels and cleaning wipes. The next morning get up and noticed no one was in the 1st cabin still. So my daughter and I go to the office to get out float paid for and ask if we could get the bigger cabin since no one was in it told them I would pay more for it the little brown haired girl said yes then the other girl with a nose piercing said no it was booked and we should have had to pay a pet deposit of 15 a dog and we needed to pay this fee and was nasty with me. I said I wanted to by one raft and 2 tube rentals she keep saying and 60 pet deposit the brown haired girl rung up the float while the nasty teenager kept repeating and pet deposit the other girl stated stop worrying about the deposit and she kept saying it! The sign read tube float for 4 hours was only$20 and the raft was 25 per person for 4hours she charged us 30 x 6 people to float the 4 mile I said the 20 tube for 4 hours she nasty teen says that for just playing in the water😡 really the sign clearly says 4hour float only$20 and 25 for rafting over 4 people. I ask again about the other cabin the nasty girl said Chelsea and her 2 daughters were staying in it. Really because Chelsea and John the owner were the ones that came to the cabin the day before and Chelsea said she was the cleaning lady and John was the owner. Always we paid our pet deposit and float trip and tried to make the best of this regardless i a grown woman not to be argumentative with a child. This morning comes and we can’t wait to leave we cleaned the crap out of our concrete box prison and went to to office to return our key and get my 60 dollar pet deposit back and the nasty little teen was by herself while we started recording the whole encounter since day prior I ask for my pet deposit she said it don’t work like that I said excuse me you say deposit that means I get my deposit back if no damage was done. John came in and said what do we want he said you want your deposit here thank for staying and goodbye🤯wow what service. The best part the large cabin stayed vacant the entire time. The teenager that was running John’s business will be his downfall she don’t know how to treat people VERY DISRESPECTFUL!!!  Will never be back!!