We had an absolutely wonderful first trip to Marval. However, we won the cabin decorating contest during the Halloween festivities this year and forgot to pick up our certicate for a two night stay in a deluxe cabin. We called when we were only one hour away and were reassured they would keep this for us and we could call to book our next stay at Marval. I called today to do so and was told by the general manager Stacy that I was given the wrong information by her staff and that maybe had I called within a week to rebook or turned around to get the paper certificate this would have been honored. I am extremely disappointed in this response when I was reassured that we did not need to turn around to get the certificate. I am also very disappointed in the way I was dismissed on the phone and told there was nothing she could do to make this right.