The facilities were nice. A lot of activities for the kids. The staff was nice. The only complaint is we are new to camping and we purchased a fifth wheel. It was getting delivered to the site and the roof came off unfortunately. We asked for a refund as we were not able to camp on the site due to not having the fifth wheel. I do understand rules are in place when it comes to refunds but it was a very stressful day for us. They booked a cabin instead and refunded around $100. The staff did go over and beyond to accommodate us.