Venture Out Resorts Arrowhead Lakes Resort
Reviewed Aug. 18, 2018

Terrible customer service

Our tour guide, Andrea started out well, promising to not be pushy. I was open minded but a little sceptical. We don't travel frequently because we have a medically complex child, so we usually just visit family and enjoy living on a lake. She proceeded to tell us that we aren't giving our children any quality of life! Well, we've been in and out of hospitals with open heart surgeries, trying to give our son a chance at life! She also talked about keeping "the kind of people who live in trailers" out of their parks... Which, while I live in a very nice house, I thought was quite an ugly and judgemental statement. She kept making snark comments as I tried my best to keep conversation light. At the end of it, after telling her no several times, she kept asking why. Well, the why is none of your business at this point because you didn't listen to anything we've said. You insulted our parenting for simply not traveling enough. You brought me to tears. While making idle conversation with you, I said we would probably be visiting Disney world for free, and you said we'll that must be nice. So I responded it would be through the make a wish foundation, so no, not really. Thanks for terrorizing us. You were pushy, snarky, and awfully rude. All because you didn't make a sale.