Where to start. We have a 40 foot coach and was promised level sites, easy access to walk our very old dog. This was not what we arrived to. The road going in didn't have proper clearance for a large coach and when we arrived Our site number was changed to a site that was very unlevel. If you know anything about a large coach they have slides our coach was equipped with four slides. This site was unable to accommodate the coach without the slides out. We had an immediate drop-off from our steps that our dog couldn't even get out of the bus. While going back to the office as my husband was pulling carefully out of the site with another drop off at the end of what is supposed to be a pull thru, we met a man and he got another man. They were both quite nice and understood our dilemma. I asked for a refund and the older man identified as the owner said yes ma'am. Here is the office lady coming now. She was in a nice way SOMETHING ELSE! Her language and profanity was over the top and she said there was no way in HELL I was getting my money back. Instead of engaging with this woman any further(as with someone like that it's just better to walk away and we left. I have emailed and asked for a refund as we didn't stay. We moved down the road a little further and found a very nice level campground that our old great dane was able to get out of the bus and finally go potty after the long ride up. While this campground would be acceptable for a pop up camper it was not acceptable for a$300,000.00 four slide coach! I will keep you posted if we get the refund. They have 10 days according to my credit card company. If I do not get the refund I will be filing a complete dispute outlining everything in the 15 minutes we were there. Here is the response I received: hey Beth this is X I have no problem giving you a refund and we had discussed the situation before you came in and you could’ve canceled but you came anyway and I’m giving you a refund but let me tell you I don’t appreciate how you treat my help do you know how hard it is to find people to work and you berated her and you were irate and yelling and screaming in her face that was uncalled for and I do think that you owe Y an apology so I would like for you to call her or send her a letter of apology because that was uncalled for I know you were upset but you don’t take it out of my help you can take it out on me if I’ll take it which I won’t but that was totally totally uncalled for and you need to make restitution towards it because I don’t wanna lose my help because of customers like you Here is where the lie begins: First off I have inflammation on my vocal chords, of which I have been under doctors care since July 3rd. I barely have a voice let alone be able to scream. Y is nothing but a drama queen making it out to be that I am a nightmare when this is completely untrue. By 4pm I literally have no voice. There is no way I can scream or yell as she stated. BEWARE of this campground. It’s absolutely the bottom of the barrel and with this new response leads me to believe that the owners are in the same category as Y.