Notice that American RV Resort, 13500 Central Ave SW, Albuquerque, NM 87121 was Good Sam Approved.

The night we pulled in our information was not available for our reservation (made it eight months in advance). After speaking with and getting disconnected three times with your 800 number, being left out in the heat as well as in the dark we called and spoke with your emergency maintenance man. He provided the gate code and a spot for us for the night. Half way through the night the power stopped working...essentially we paid for a parking spot.

The next morning we went to the office, after a 20 minute wait we were told that we needed to move to make way for someone else that reserved that spot (horrible customer service after screwing up our reservation). Additionally, "due to COVID" the park did not have enough staff to operate any of the amenities NOT EVEN BASIC amenities like the bathrooms and showers (we stayed in four other RV parks during that week, not one of them used the "COVID excuse" to not provide what was paid for).

We were then moved to another spot and again the power went out...this time we called the emergency maintenance man and we were told regardless of the 85 degree heat, that maybe it would be fixed that night but most likely not; again not even offering the most basic customer service of providing a spot that had working electricity. So again for a second night we essentially paid for a parking spot. Out of our entire cross country trip this reservation was the only one to allow us to pay for an experience at your park and not even deliver what we could have done for free in a Walmart parking lot.

As a business owner myself, I found it completely unprofessional to advertise services that you knowingly could not provide, and disparaging that this business would be so willing to take our money and not take the most basic of customer service steps of having someone reach out to inform us of the lack of basic services available. I reached out for a refund but have received zero response.