Zephyr Cove Resort
R
Reviewed Jun. 28, 2023

Beware fellow campers

Beware my fellow RV Campers We book a reservation in Jan 2023 along with some other friends and family from different parts of the USA for a family reunion in the beginning of July 2023. Zephyr Cove took our reservation and a deposit. Gave a confirmation number. Three days before we were to arrive, they called to cancel my reservation via voicemail. Reason, Zephyr Cove overbooked???? Unbelievable, and unacceptable. I called them. Sat on hold for over 30 mins. Finally someone answered. I tried to explain about the family reunion, and I was the only one out of our group to be canceled. All they could say was"sorry for the inconvenience", over and over. To add insult to this later. They sent me an email saying they were sorry that I had to cancel my reservation. I have never in all my years of RVing had a reservation canceled due to overbooking let alone 3 days before your arrival date. As I said"BEWARE MY FELLOW RV CAMPERS. JUST BECAUSE YOU MAKE A RESERVATION, PUT A DEPOSIT DOWN, GET A CONFIRMATION NUMBER. ZEPHYR COVE RESORT CAN CANCEL YOU AT THE LAST MINUTE". I will never stay here or any other place affiliated with Zephyr Cove knowing they can cancel you out for overbooking months later and at the last minute. How can one plan knowing this???????????

SiteZephyr Cove NV
Month of VisitJuly