Allendale-West Grand Rapids KOA
Reviewed Sep. 11, 2023

NIce Campground, one terrible staff member

I would not recommend camping here. While the campground was nice, with quite a few nice activities for kids, the area was clean and quiet while we stayed there and our location was nice in a wooded area. There were a few permanent campers or people living at the KOA which didn't take away from our experience. The bathrooms were nice but could use some small updates. 

I wouldn't recommend people stay here unless they can avoid one member of staff, who we were informed is the owner's mother. We had an easy check-in and set up, upon arriving back at the campsite late Friday evening we noticed we could not find our parking placard and decided to get a new one once the office opened in the morning. Unfortunately, when my partner took our car to use the bathroom facilities next to the main office before going into the main office. The owner's mother was next to our vehicle began berating and accusing him of "coming off the street to use their bathrooms". He apologized for the placard not being up and repeatedly explained to her that we were staying at the campground until Sunday and were coming in to get a replacement. This woman continued to accuse him of lying and followed him extremely close to the main office and then re-issued our placard. This location is rural and I find it surprising that anyone would go out of their way to use their bathrooms or that this would be such a contentious issue. 

We have never been treated so poorly or made to feel like criminals trespassing at a campground. It made the rest of our stay very uncomfortable especially every time this woman would drive by on her golf cart and her home was very close to the tent sites. If we were not leaving the next morning we would have left this campground immediately. After reading other Google reviews this seems to be a reoccurring issue with this individual and I would recommend reading those reviews as well before choosing to stay here. The other staff was kind and professional however this woman seems to be a continual issue.

Month of VisitSeptember