Sadly, you couldn't pay me to stay here again
We were looking for a place to take the family for a few days to get away for a while. We'd been to the Jellystone in Luray and decided to give this one a chance. Big mistake!
I called their customer service number and asked if the water park would be open. I was told yes. We arrive on our first day of 4, put on our swimsuits, and play in the splash park for several hours. My 3 year old loved it. It closed early, maybe 3, and I overheard something about it being shut down for the year. Wait, what!? How is that possible when I called to prevent this type of thing from happening. We stop by the front office the next day and sure enough, closed for the season. As I'm leaving the front desk another irate customer had the same thing happen. No apologies, we'll try to make this right. Nothing. I could have convinced my credit card company to stop the charges but that would have been a huge disappointment to my kids.
We decided to stick around for what became a literal ghost town. We maybe ran into one other family each day we stayed.
The state of the park was sad.
-Flooded mini golf course (several holes were unplayable)
-Two pedal carts available, 1 with a broken seat and the other didn't work.
- Free laser tag (a plus) with a field full of small tree stumps and roots to trip over (ask me how I know)
-a giant hole next to the jumping pillow big enough for my daughter's foot/leg to fit in.
And these are just some of the things. When I brought it to the attention of the staff they thanked me and said they'd tried to do better next time. Next time? No way would I return without reassurance things improved and an apology for how things happened the first time.