Dishonest management, no one ever in office to talk to before checkout (office hours start after checkout); when we found an employee to talk to she told us slightly late checkout was fine! A week later she charged our credit card for an additional night for TWO sites. I will not even tell you what they said when I called after receiving no response to emails except one excerpt from their policy. Suffice it to say they are dishonest and if they tell you something is fine, don't believe them! Suspend the card you paid on.