My family and I were planning on attending a group kayaking event at Ellie Rays but Hurricane Ian showed up. We called the RV park to either request a refund or a credit to be used at a later time. Later for us literally meant 2-3 days difference in our reservations. Not only was the person we talked to on the phone rude and unprofessional, but no refund and no credit could be offered in the face of an impending hurricane and the whole state of Florida in a state of emergency. Safety prevented us from going but the lack of courtesy and respect from staff ensures that we will never book there again! Campers beware!!