Thousand Trails Pio Pico
Reviewed Oct. 18, 2023

Terrible Experience

I can’t believe how badly this park has deteriorated. On our last stay we saw so many weeds and potholes. The hot tubs seem to be broken all the time. Showers and bathrooms were filthy and rundown. Resort? How shameful. But worse than that are the rangers. They used to welcome us like we were members, paying customers. Not sure why they have such a hard time understanding that we pay their salaries. WE ARE THE CUSTOMERS. We were treated like we were unwanted guests. A new ranger named Christian is a cocky, arrogant kid. He clearly doesn’t want to work there and has no concept of customer service. We immediately asked for his manager and he didn’t care about how rude we were treated. The manager (Israel) only cared about flirting and gawking at another ranger who worked up in the activity center. There’s a married couple who work there selling memberships and he  told me the management is terrible and the park is going down the tubes. He told me much of their staff is unhappy about how they are treated and many have quit. I asked why they don’t get new management and he said even his boss said the women managers are untouchable. He told me secretly that he was quitting too. I guess that’s why he unloaded on them. He told me about the sexual assaults in the park from illegal Mexicans coming across the border. He told me about the 4 convicted pedophiles living in the park and showed me Megan’s Law. It’s all true. You can see them walking around and their addresses listed on their profile on Megan’s Law is the RV Park. He told me about all the drugs on the north side of the park and that one ranger was dating a member there and violently assaulted her and she turned out to be a prostitute. He said the company and manger knew he was a meth addict and yet kept him there and swept it under the carpet. He also told me that the 3rd in charge(Jesus) had to go to counseling because he keeps sexually harassing the other staff and members and he is still doing it. He apparently is harassing the girl who works in the store now. And yet they still protect him and hide it. Seriously? You want us to pay to stay here? Until they start firing these incompetent and rude employees we won’t be coming back.

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Month of VisitAugust