Diamond Gulch
R
Reviewed May. 29, 2024

Disappointed

Booked a reservation through The Dyrt app for this place. Reservation says I booked for a “tent”, meaning a tent will be ready already and should have a bed inside. We wanted a place to sleep before heading to Yosemite the next day, without having to unpack our stuff.After booking on 5/18, I emailed the owner of the campground to make sure my reservation went through and I mentioned that I booked it through the dyrt app and it was a reservation for a tent. The owner replied with “it did”. Upon getting to the site, the owner was not there and we didn’t know where we needed to go. Some of his family members were camping there as well and helped us get a hold of him. When we finally spoke with the owner, he said that the dyrt app is not supposed to do reservation for the tent. We were put in an empty campsite because all the tents were occupied. This was around 9 pm, we don’t have time to set up tent so we took everything out of the back the car and slept in the back of the car. I emailed the dyrt app to get a refund, I paid for the tent but got a camp site instead so I should be refunded for the difference plus not to mention the inconvenience. It was not my fault the reservation was incorrect, I also did my due diligence to make sure the booking was done correctly. It is not my fault the owner did not read my email properly when I asked. The dyrt app will not issue a refund because the owner said he will not issue a refund. Although the amount is not a lot, I would rather only pay for what I got. The owner was nice and his family was nice but we are really disappointed with our experience.

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