I booked this campsite in error for the following day.
As it was out of hours, I could not speak to anyone to explain. When I contacted a rep the next day they just quoted ‘policy’ and said (patronisingly) they would not offer any refund of the $70. This is after I immediately cancelled it and they could sell the plot again to someone else. Escalated, but heard nothing back.
Awful, petty customer service, but having read the reviews of the campground, maybe I dodged a bullet.