The customer service was terrible! There was a bit of confusion while checking in and they ended up over charging my card by 40 dollars. Which would have been fine we chose to extend our reservation. However, they don't want to refund my money. I have had to jump through hoops just to gain consideration on the matter. In the beginning I was completely shut down with one excuse after another as to why my transactions from the bank were not accurate. Then I had to print off a official statement from my bank which is not a option. For security reasons they only mail requested statements physically to the address on file aside from the monthly statement issued at the end of each month and its th 8th! So I had to pay another 39 dollars to extend. I used the same card to show the same type of charge previously because we ended up paying cash upon check in. That wasn't enough! Its 2 days after check out and I still don't have my money back. She said the accountant had to review the alleged charge. I was outraged. Not to mention the fact that it wasn't I who made the mistake why was I having to jump through hoops regardless.