Camp Venice Retreat
Ellen
Reviewed Apr. 13, 2023

Does not honor cancellation policy as stated

Cancellation policy states you have 7 days prior to arrival to be refunded. Notified Holly on the 11th that we would not be arriving on the 18th due to an accident, and was told I would be refunded the amount minus $25 administration fee. Two days later received a call from Holly stating the campground had to be notified on the 10th to process the refund, therefore canceling my refund. Now numbers are subject to interpretation. Last I checked 18 - 7 =11. Splitting hairs to make a dollar. 

I should have been a no show- at least they wouldn’t have the chance to double charge on the campsite. Beware!