Encore Mesa Spirit

Not sure where to begin. Every part of it was bad. We pulled in to have a gentleman take us to our RV space in the middle of Park models. Showed us the power supply and left. These areas were so small yet there was an entirely different area with nothing but RVs and well over 50 open spaces that could handled a rig that’s 45 feet like ours. It took us 30 minutes to get in this little hole. even the owners of the park models on all sides said they always do this and they don’t understand why. There’s so many spaces that can accommodate our rigs. Why would they put a large rig in a small spot allowing for hazard. I then went to the front desk the next morning to make sure they got my AAA/Sam’s discount. Because my daughter and my husband were on the reservation, they assured me I would get the credit the next day after my husband and daughter finished filling out paperwork. Once registration paperwork was finished, then said it’s too late you’re not getting your credits because the spot is already paid for. The first time I went in there I overheard the conversation in front of me and the poor treatment they treated this lady. I thought for sure she had it coming. only until I was the next one up and they treated me like garbage and zero customer service skills the way they talk down to me. They challenged everything I said. The friendlier I got the worst they were. The trash is on the opposite end of the resort, where you have to drive to each day to dispose of. Concrete next to our space was in crumbles. When my daughter booked reservations they asked the age and how many people. She has three children and listed that in advance. When she showed up, she was told she would have to leave as children were not welcome. They should’ve caught this in the reservation information weeks in advance.. Then they proceeded to tell her they will let us stay for the weekend, but after that, we will not be welcomed back. These are“their exact words. Customer service!! Sometimes it’s not what you say it’s how you say it. Don’t walk run. Worse experience ever.

We stayed here 2 weeks when we were new Thousand Trails members (it came with the RV), but since we showed up the first night at sunset, we were curb-parked that night.. Which is when one of the very lovely security staff there let us know that it's less expensive (for non‐TT members) to get one of those curb spots (with electric, & close access to showers, pool, laundry) than to get a regular spot. So this time, having let TT expire, we tried this out- no reservation (I did call ahead, but indeed, curb spots are unreserved), just show up at dusk or later, and this very nice, truly chill but soo ginormous resort let us park right in the front/middle for the night. And swim. And do laundry. They put cones around us, and said we could put out our slide-out! Checkout's at 11. There's a Jack-in-the-Box .4 miles from where they park ya. We plan to use this again!

We have TT membership and used this as a base in January ‘22 for shopping, and doing needed chores between campground’s in nature and boondocking. Made fast friends with the neighbors, got tons of recommendations from anyone walking or biking for things to do nearby. One neighbor generously let us use his step ladder to give our mh a good washing. We didn’t really stay long enough (1 week) to get into activities but we joined the many bike riders in the park. You can get a few miles in just going up and down the streets inside the gates. It’s not our favorite jam but it’s easier to take when you meet really friendly people.