William T.
Joined August 2019
Getting worse by the hour

When we booked our site we asked to reserve a golf cart and were told we had to wait to get there. When we got there they said they were all booked and we had to do that while booking the site.

The staff is very rude and unprofessional. Talked down to my Mother in law while she try to explain that we had been told to book the golf cart when we got here. When we went back to the office later we were told a different story that we needed to book the cart online.

The pool was so cold the kids wouldn’t swim. They needed to use the heaters, but I guess that cost too much money.

The overall issue here is that the owners are money hungry and cheap. They pay their young staff the absolute minimum and work them too many hours which in turn makes the staff not care about the guests in the slightest. The power went out and the pool shut down because apparently the back-up generator had broke down and it “cost too much” to fix. It is sad because the park itself has a great location, great amenities and big sites. The owners need to learn that they could have a great thing here if they cared a bit more about the guest, take care of their employees more, spend the money on heating the pool when it gets chillier, and buy more golf carts with a policy all of the employees know.

So, this is an add-on: I believe a manager of some sort came to our camp site after reading my review. Asked to speak to me, but I was walking the dog. He said he would be back at 7:00 to speak to me and never showed. We went to get ice cream and asked the front desk of he was coming or not. They proceeded to be rude yet again, surprise, surprise, and said “don’t wait around and go ahead and leave your review my name is Tracie with an IE”! Guess I’ll make sure to now leave this review on all our Michigan camping community websites and friends. All I can say is WOW!!!

Someone is trolling my wife saying things about our children now. We had to block them. Pretty sure they are an owner.