This company is refusing to refund me over $400 for their mistake. Scheduled ride for 4 at 10:00am the next day through their website. Received call from manager at 9:00pm that evening with schedule conflict. Offered to cancel, but manager stated he would call back in the morning to let us know whether they could accommodate us or not. I called the manager back at 9:30am and left a message that we would be cancelling and requested my card be refunded since we had not heard back from him. A few weeks later, I contacted the owner and she was only willing to refund$125 for one rider, claiming that they had horses ready and waiting for us. We would have been there, had the manager not contacted us the night prior. If you choose to ride with this company, pay in person at the time of your session. But I would highly recommend finding another service.