Don’t risk it

Booked online at Chewing Black Bones two days ago and showed up yesterday around 2 pm and get checked in and directed to our site. We set up our tent and chairs and headed to Glacier NP. Upon our return we found our things gone and a new group at our site. At the office they told us they had a computer glitch and assigned other people (walk-ins) the site after we had set up. I guess they forgot we had just checked in that afternoon? They must have assumed our gear was from someone who was supposed to check out. So they broke down our camping gear and had it in the office. An inconvenience for sure but fixable! Except because they didn’t know how to pack up a hub (pop up) tent, they completely destroyed our$450 Gazelle T4 tent. They did offer to give cash compensation of$350 based on the Amazon price for a new tent, and they said they’d put us in a teepee for the two nights we had booked. However, Amazon won’t deliver the tent for two weeks, and that leaves us homeless for the next two weeks of our road trip. The tent is available 5 hours away at REI for $400 but they aren’t willing to give us the extra $50 to purchase it there. The teepee is open to the air with foot-long grass on the bottom and full of mosquitos. There were a few really nice employees but management was unwilling to make this right after destroying our personal property due to a“computer glitch.” We saw some not great reviews but figured it would be fine but now we’re out potentially thousands on this trip because they won’t make it right and help us replace the tent ASAP. Don’t risk it!