Had a family emergency and had to cancel my monthly reservation. After 2 days of my reservation starting, i had a family emergency and had to cancel. I paid$775 for the month. Expecting to only lose 20%, I was surprised they only refund me$275. After getting no where with Lacey on what should be a refund of$620. I can only email her for complaints too. THEY ARE NO LONGER ASSOCIATED WITH K.O.A. she stated. Disappointed and feel like I was taken advantage of!!!