Ryan B.
Commerce, MI
Joined August 2019
Non responsive

Hate for my first review to be a bad one on such a great app, however I feel the need to share. Maybe this will make them more responsive. We had a group trip traveling 300 miles to visit Hocking Hills in Ohio. Booked this trip well in advance as this time of year all campgrounds in the HH region are booked solid. Should’ve known when there was availability for three connected sites during prime season there was something fishy. The campground is right on the river and located 15 miles from HH trails. 15 miles in the hills is a 30 drive to the park. Kind of deceiving to say they are in Hocking Hills. The activity center is blocks away from this campground not as it appears on the web as if it were located in the campground. It looks as if it hasn’t been updated for decades. The real issue we had was the accessibility of the sites. The two track road around the campground had standing water of over 12 inches deep that went the width of the two track and about 10 feet long. Two of our sites were so flooded you’d struggle to find enough dry area to pitch our tent. No way you could park a travel trailer, it was an absolute mud pit. Four calls and no answer. First email they replied to with an unapologetic single sentence saying “before last night it hasn’t rained in a month”. Regardless of it being the night after a rainfall the sites were absolutely unusable. After two further emails they still have not replied. Naturally we paid in full before the trip and they refused to refund. Well actually they haven’t refused refund they just haven’t replied nor cared enough too.