Richard C.
Frisco, TX
Joined October 2019
Poor Customer Service - Refuse to Refund Fee

We had a reservation for two camp sites for Oct 25th and 26th. It stormed heavily on Friday, October 25th. Arguably, it was even a safety hazard to go. As such, we did not go and was still charged the camp site fees. When I spoke with the Texas Parks and Recreations central reservations, they could not help and advised me to contact Eisenshower and informed me the park has discretion to refund the fees. When I called and spoke with"Rhonda," she informed me that she could not refund the money despite the rain and told me the park's policy prevents her from doing so. I question whether such a policy exist since central reservations specifically said the parks have discretion. This is the poor customer service. I didn't know state funded parks were under such pressure to squeeze money out of people and make margins since it is tax funded by individuals like me. Amazing how poor customer service governmental entities provide. Governmental workers will be just that…government workers. Sad.