Due to vehicle problems and not being able to get it repaired in time for our trip I called to cancel our reservations. It was a couple of days beyond their 2 week cancellation policy. I explained the situation to the lady who answered the phone and she said it wouldn’t be a problem, they had had a few other last minute cancellations. She said she had some customers and would talk with someone and get back to me. More than a week went by and I realized that I hadn’t heard anything back from them so I called again. Nobody answered and I left a message. A not so polite person left me a message message that basically said I SOL. I certainly wouldn’t have expected a full refund but would have hoped that they would have worked with me a little bit being their employee said it wouldn’t be a problem. I tried calling again and received an answering machine so decided to email them because that how we communicated and they were very responsive. Absolutely no response back. Based on my experience I can’t recommend them or will I ever book with them again and I will certainly be sharing my story with friends who ask for a place to camp in the Bitterroot.