My husband made a reservation for our 25th wedding anniversary and he was rushed in the hospital for an emergency surgery. We notified you 3 days in advance and you refused to give us even a partial refund! We only had that money to celebrate. You didn't even offer another date for us! We are now not able to enjoy our 25th! That's terrible that you will do nothing in such an emergency situation. I will be making this public in every venue I can. Disgusting that you will probably get paid by another person to stay there. How disappointing that you would offer us nothing! Very bad business.