I am writing to you in regards to our recent stay at Big Rock Creek on the weekend of October 4-6 at the Lakeview Family Tent. I am not normally one to write reviews or give feedback, but we were very disappointed with our stay at Big Rock. We spent over$700 for lackluster amenities and customer service. I want to say that your grounds are beautiful and a great idea for a family stay. However, your website is quite deceiving. There was no mention on the website or anywhere in the booking paperwork that the bathroom facilities provided were a porta potty. Paying the amount of money we did- we expected a more permanent, clean bathroom facility with running water. It wasn’t until we arrived that we were informed that it would be a porta potty we would be using all weekend. We made the trek up to the barn to use the bathroom there and to be able to wash out hands only to find the floor to be covered in mud and no paper towels or toilet paper. As far as the firewood, again if we are paying over$700 for a weekend the firewood should be included in the cost of the tent rental. Having to pay extra for pretty much everything on your grounds(including firewood) was ridiculous and we decided to just forgo any extra activities due to the expensive price. We went for a relaxing family weekend, getting to see the Christmas lights everywhere at night was nice- however it was loud and intrusive during the day. The entire evening on Friday and the entire day on Saturday there was a crew of men working right outside our ten with a lift hanging lights. We were parked on the side of the tent and they were right next to our car. Listening to the lift going up and down all day along with the ATVs driving back and forth in front of the tent causing dust to fly up each time was not exactly relaxing. We felt this was quite rude honestly. I am not sure why this work needed to be done during the weekend when you had guests using the tent. We ended up leaving for the last part of the day because of the noise right next to the tent and the constant traffic of workers coming and going. I understand a cleaning charge as you have to wash linens, etc. But to be quite honest, the tent was not exactly clean when we arrived. There were stains all over the couch, leaves and pine needles all over the flooring inside the tent, it appeared it hadn’t been swept or cleaned. The coffee maker had built up grime and grounds left in it. There were no garbage bags to use in the bins. It wasn’t exactly clean and presentable. Overall, our stay was quite disappointing. Up at the Barn, there really wasn’t much to see or do, using a porta potty all weekend was disgusting, and the crew right next to the tent all weekend was noisy and intrusive. This short weekend stay was not worth the money we spent. We really looked forward to our stay there and it was nothing as portrayed on your website.