Mary W.
Beavercreek, OH
Joined November 2018
Terrible managment. Treats customers like dirt and doesn't care.

First of all, I had been loyal to this location for over twenty years. Dozens of trips there over the years with various friends and family. I have also been loyal to KOA in general and have been to dozens of KOA around the country. This time we arrived for our reservation on October 25th and I had reserved the month prior. I was directed to a cabin that was nothing like what I had booked or paid for. It was extremely inferior with no view, but I had paid a premium for a view. I asked if they were at least refunding part of my payment for the inferior cabin and extreme inconvenience, but the night guard would not let me talk to a manager. He would talk to the manager on the radio but she refused to address the situation. She was extremely rude and refused to adjust me to a lower price for the far inferior cabin and inconvenience. At the time, I felt they should have offered me some discount or adjustment for neglecting to honor my original reservation--especially since they didn't warn me ahead of time. If they had, I would have never wasted my time and money getting there. When I felt uncomfortable paying my original premium price for the the far inferior substitute they offered, she threatened that I had to leave or she'd call the police. I had been a long time customer of over twenty years and was stunned at this terrible customer service and aggressive rudeness. They refused to treat me with any decency and would not take care of the situation. They left me with no place to stay for two very young children after an eight hour drive, and the company still refuses to answer calls or messages. They have been irresponsible and unethical. To be denied my reservation, treated like trash, and refused any adequate adjustment of the price was just stunning. The corporate office does not reply to messages either. They simply have no interest in customer service.

Horrible management. Treats long time customers like trash.

First of all, I had been loyal to this location for over twenty years. Dozens of trips there over the years with various friends and family. I have also been loyal to KOA in general and have been to dozens of KOA around the country. This time we arrived for our reservation on October 25th and I had reserved the month prior. I was directed to a cabin that was nothing like what I had booked or paid for. It was extremely inferior with no view, but I had paid a premium for a view. I asked if they were at least refunding part of my payment for the inferior cabin and extreme inconvenience, but the night guard would not let me talk to a manager. He would talk to the manager on the radio but she refused to address the situation. She was extremely rude and refused to adjust me to a lower price for the far inferior cabin and inconvenience. At the time, I felt they should have offered me some discount or adjustment for neglecting to honor my original reservation--especially since they didn't warn me ahead of time. If they had, I would have never wasted my time and money getting there. When I felt uncomfortable paying my original premium price for the the far inferior substitute they offered, she threatened that I had to leave or she'd call the police. I had been a long time customer of over twenty years and was stunned at this terrible customer service and aggressive rudeness. They refused to treat me with any decency and would not take care of the situation. They left me with no place to stay for two very young children after an eight hour drive, and the company still refuses to answer calls or messages. They have been irresponsible and unethical. To be denied my reservation, treated like trash, and refused any adequate adjustment of the price was just stunning. The corporate office does not reply to messages either. They simply have no interest in customer service.