Horrible customer service. Beware if you try to cancel within the 14 days per the policy, they will not refund your money if you have modified your reservation at all. They stole my money and cancelled the reservation on me without me asking, after hanging up on me. Raelynn who claims to be the manger is not professional at all. This place is a joke! I will not do business with a company who operates this way. I suggest that the owners take a good look at what else shady accounting practices may be going on. I also suggest you update your cancellation policy to reflect"the rules" so that they are clear. I have never been treated so poorly. Save your money and go elsewhere.