We made a reservation one year in advance only to have it changed without any notice by the camp. The responsibility was left to a family member to inform us. If I owned a business that dealt with reservations, I would be sure to contact the customer whether or not a family member said they would take care of it, but hey, that’s just me. In this case, said family member didn’t give us notice. Also, said change was made because another camper“always has that site” so it seems like a bit of preferential treatment despite a year in advance reservation with a deposit being made. 

After numerous calls and messages, our phone calls were not returned. Instead we were told we were bombarding their staff with phone calls. After not receiving any calls back, we drove over an hour to the camp to get this situation fixed only to be met by rude employees who acted like we were wasting their time and like we were being ridiculous. Even after showing the employee our phones with proof of phone calls, she said she didn’t know who we were and that she never talked to us. We asked to speak to the owner, but were told she was home asleep and the employee said she couldn’t just call and wake her up. 

Eventually, the owner did show up. As she pulled up in her golf cart, she made it clear that she was in a bad mood by telling us exactly that. She stormed into the office with us behind her saying she was going to get this straightened out right now. In the end, we were still met with hositility and rude, unprofessional treatment. We had had enough and canceled the reservation. We asked for the deposit back, which we had paid in cash. We were told they couldn’t give us the money right then because she didn’t have any cash to give. Instead, they would mail the deposit. I’m sure we won’t see the deposit or it will conveniently be lost in the mail. 

We will not be returning to this park. If you plan to visit, good luck confirming your stay. You might get lucky and get a call back. You might even get lucky and get the site you want, unless a more important guest wants it, then you’re really out of luck.