Jason W.
Rogers, AR
Joined August 2019
Poor Customer Service

I am currently staying at the Horseshoe Bend campground in Rogers, AR on site 158. I reported to the gate keepers yesterday that the 20amp GFCI circuit was tripped and wouldn’t reset. The gentleman who was at the gate told me he would go down and take a look at it. I was concerned because as I was explaining it to him he asked me if I meant the“little one”. I told him yes. I was headed back to work and told him I would be back out that evening. When I returned at 9:00pm, I noticed that my camper was dark and that my exterior light was off. I checked and sure enough he had turned off the 30amp breaker to my camper. I turned it back on and went inside. Sure enough it had been off all day and my fridge in turn was off. My freezer was defrosting and the bag of ice I had in it had leaked all over the floor and carpet. I went back to ask him why he had turned off the breaker and he told me that he hadn’t. That it must have tripped. I informed him that there is a difference in a tripped breaker and a turned off breaker because you have to reset a tripped breaker. I am in the construction trade and used to be an electrician by trade before I became a general contractor. I could see the look on his face that he knew he had forgotten to turn it back on. He then proceeded to tell me that I would need to plug into the other pole because that one wasn’t working. My cord wouldn’t come close to reaching. I then asked him if he turned it off because it wasn’t working and he said yes. So I asked him that if that was the case then why did he lie earlier when he said he didn’t and that it must have tripped. Needless to say I was pretty aggravated last night. I had to run back to town to get my shop vac so I could suck up the water and a fan to help dry out the carpet. Then I asked him if he had shut it down then why didn’t he call me since they have my phone number in the system when I checked in. He just said he was sorry and closed the door. I am a bit frustrated at all that. He has no business working on an electrical service if he isn’t licensed and is obviously incompetent if he wouldn’t even bother to call me after turning off my campers service knowing that people have fridges full of food in them.